Since 2007 we have provided consultancy services which inspire people, impart knowledge, encourage innovation and improve our client’s businesses.
Our professional team delivers high quality services in cost management, contract partnering advisor and support, people development and much more.
We deliver our services with integrity, offering a bespoke provision which fits your strategy and your needs.
Managing Director
Nick Joslyn BSc FRICS
Nick is the Managing Director of 4i Solutions which he set up in 2007, previously working for Local Authorities, Housing Associations and a Contractor. Qualifying in 1992 as a Chartered Building Surveyor, Nick has also undertaken Post Graduate studies in Asset Management and benefitted from professional training in facilitation, mentoring, coaching and management development. Nick has extensive experience as both a Partnering Advisor & Facilitator, having delivered in excess of 200 participative workshops covering Decent Homes, responsive repairs, voids, major works, regeneration and development activity. As a Board Member of an ALMO, Nick was allocated specific responsibility for procurement and value for money for their £180m Decent Homes programme and has also been the Chair of both the ALMO’s Scrutiny and DLO Committees.
Director
Steve Welch BSc
Steve is an experienced Building Surveyor and Management Consultant, he operated at a senior level in local authorities, Registered Social Landlords and the private sector before moving into the world of consultancy. As a founding Director of 4i Solutions, Steve uses his experience to help our Clients and their Partners as a skilled facilitator with project management, procurement and service development and delivery, especially with regard to strategic cost management, open book relationships, contract development and performance management frameworks. Steve’s calm, methodical and inclusive approach is regularly used to good effect, especially during the development, review and mobilisation phases of a project where good facilitation, innovation and strong focused drive are required to develop new relationships and quality services.
Partnerships Director
Simon Davies MSc BA (Hons) MCIPS PRINCE2
Simon is a qualified procurement professional with 20 years of experience working in the not for profit, charitable and private sectors. Simon has held a board level position within a FTSE 250 listed organisation as well as senior leadership positions within national social housing, charitable and wider public sector organisations.
Simon has a wealth of experience of working for both large main contractors and social housing landlords in delivering asset management and construction programmes and a proven track record for leading large scale, innovative and successful procurements.
Director Commercial Services
James O’Donnell BSc MRICS
James is a Chartered Quantity Surveyor, and Member of the Royal Institution of Chartered Surveyors (MRICS), with over 30 years of experience working at senior levels in social housing. Having held board level positions with P&L responsibility for organisations with a range of turnover from £75M to £2.5Billion per annum, James has extensive commercial executive experience. These organisations have included privately run, family owned companies to FTSE 250 listed organisations; experience he uses to provide strategic commercial management for Local Authorities, RSL’s and Contractors including ‘open-book’ audits, review of alternative cost models to improve efficiencies and general commercial advice to organisations in the social housing arena.
Head of Commercial Services
Leonora Oates
Leonora is a highly experienced Commercial Manager with significant experience in social housing and construction. Leonora turns her forensic attention to detail to all she does, giving clients and their construction and maintenance partners reassurance on the high quality of her evaluation, assessment and subsequent recommendations. Leonora delivers impressive results through strong relationship and partnership building, communicating clearly to achieve negotiated outcomes and problem solving. Leonora’s meticulous love of detail comes to the fore in budget setting and cost management. Before joining 4i Solutions, Leonora worked for Kier in a variety of commercial roles, responsible for planned, project & reactive maintenance works, for several major social housing providers across the UK.
Director of People Development
Robert Isaac MBA, Assoc CIPD
Robert is a trainer, coach, and consultant, who has developed and delivered several leading-edge management and leadership development programmes, which have included accredited programmes and blended learning.
Most recently Robert was Director of Learning & Development at Peabody, London, where he spearheaded the department with insightful management and planning delivering learning and development solutions to over 3000 employees.
At 4i Solutions Ltd, his responsibilities include strategic and commercial planning for winning, designing, and delivering business-critical initiatives to impact behavioural change in workplace culture and enhance the customer experience.
Partnerships Director
Caroline Lester
Caroline champions collaborative working, communication, and continuous improvement, she has a genuine passion for developing positive and ethical partnerships with a commitment to providing service excellence.
With over 15 years’ experience in the housing sector she has worked with large and small main contractors working in collaboration to deliver customer centric services to clients and their customers.
Caroline is an active board member for the Chartered Institute of Housing in the South East region, promoting professionalism in the sector.
Director
Michael Cleaver MBA
Michael has a wealth of experience developed over 30 years of management roles in the private and voluntary sector. Following ten years in the private sector working in marketing and sales, since 1995 he has worked in housing holding a number of senior management positions in home ownership, regeneration, communications and performance management. Most recently he was Director at The Housing Forum an industry body for the housing and construction sector. MBA qualified and with strong strategic management and marketing skills, he is also an experienced speaker, customer services trainer, mentor and facilitator. Michael has a particular interest in developing customer focused leasehold management strategies. He is a trustee of Peabody Community Trust and and a member of Peabody’s Communities Committee.
Associate Director
Greg Falvey BA, Dip Psych, CIHCM, EMCC, BPS
Greg has worked as an operations director and as a chief executive within the social housing sector. He has extensive experience in governance having worked as a non-executive director and chair for a number of organisations. He is currently a board member and vice chairman for a housing association. Greg now collaborates with clients providing management consultancy, leadership development and executive coaching programmes. Very much a people person, Greg has built upon his first degree by way of a post graduate qualification in Psychology and Psychotherapy. He also has a diploma for Professional Executive Coaches and Leadership Mentors, and is a member of the European Mentoring and Coaching Council. Greg is certified to conduct personality profiling and psychometric testing and is registered with the British Psychological Society.
Associate Director
Paul Leadbitter
Paul has over 35 years of experience in the housing and construction sectors. He supported the delivery of numerous projects, adding value through quantity surveying, project and programme management and building surveying services. Paul has been a commercial director for multiple organisations, strategically responsible for the delivery of £50+ million of construction works with a workforce of around 350 staff.
Paul worked with the Ministry of Housing, Communities and Local Government as part of the Hackitt Review into the Grenfell tragedy, contributing to the response on procurement in the sector. Subsequently he was part of the ‘Early Adopters Group’ developing the industry’s response to the Hackitt review.
Recently Paul managed the technical monitoring of renewable technologies, working with the Scottish and Welsh Governments to reduce carbon emissions and fuel poverty.
Paul has obtained the Diploma in Building Safety Management to support his passion of keeping people safe in their homes.
Associate Director
Gary Bruce
Gary has over 30-years Construction Management experience specialising in the Social Housing Planned and Reactive Sector, being Main Board Director and instrumental in the growth and successful flotation of two plc companies.
Gary has supported both Client and Contractor Management Teams; his experience includes provision of consultancy services in respect of Developing/Implementing Corporate Strategic Direction and Strategies to Deliver , Business and Financial Objectives.
Associate Director
Sinead Lee
Sinead has over 14 years experience working in a variety of roles within the Social Housing Sector, from operational services and customer facing roles to transformation and strategic functions. She has worked with, and for both small and larger Registered Providers including members of the G15. She is passionate about all things housing and specialises in helping Clients to become more effective and efficient through a range of bespoke solutions, including policy development, process redesign, service assessments, continuous improvement and training.
Sinead has a Postgraduate Certificate in Housing Studies, and is a chartered member of the Chartered Institute of Housing (CIH), along with being a member of its South East working group. Sinead also chairs the South West region of Women in Social Housing (WISH).
She is genuinely committed to improving the experience for both customers and those working within the Sector and is keen to further this work through both the CIH and WISH. Occasionally she goes the extra mile and jumps out of a plane to raise vital funds for homelessness charities.
Partnerships Director
Becky Leonard
Becky has over 25 years experience of leading a wide range of maintenance, planned investment and compliance areas both in Housing Associations and Local Authority environments.
She has led on sector leading procurement for large scale 20 year partnering contracts and been at the forefront of embedding new partnerships which create an environment for alliance working. She is committed to driving collaborative procurement and collaborative partnerships to ensure outputs for residents remains focused on quality.
Becky wants to share with the housing sector how dynamic partnerships deliver in an ever-challenging environment and the innovation that can be gained from long term arrangements.
Commercial Director
Jason Mount BSc FCIOB MRICS
Jason has extensive experience within the contracting sector, mainly working for developers and main contractors with a short time working for a groundwork subcontractor. He works with clients on various forms of contracts to provide effective financial controls throughout the life of the project.
Jason has wide-ranging knowledge of refurbishment and new build developments for private investors, private landlords and Local Authorities; he has completed numerous multimillion pound new build and refurbishment developments.
Outside of work, other interests include golf, rugby and fishing. although most free time is taken up by his family
Head of Partnerships
Emma Quansah LLB (French) CMgr AgilePM MAC
Emma has delivered a first-class service in the public and private sector for over a decade, with expertise in strategic and operational delivery; corporate social responsibility, customer experience; people management and recruitment.
Bringing together her professional knowledge with her passion for helping people find balance and connection, most recently she has qualified as a coach, achieving a coaching Diploma in Wellness and Resilience with Wellness Professionals At Work.
Associate Director
Terry Holland
Terry has worked in a variety of operational & strategic roles from small Registered Providers up to the largest in the UK. At Clarion Housing Group Terry ensured collaboration with the tier one partners provided Value for Money throughout the £100m annual spends, using the Target Cost Model.
Terry strongly believes opportunities arise from life-long learning, his degree in Building Surveying and post graduate CIOB qualification as a Chartered Builder have supported his long and varied career in the construction and housing sectors. To further equip him he studied Leadership in Action with the Institute of Leadership & Management and holds the Prince2 qualification at Practitioner level.
In his spare time he advises an e-commerce company and is a qualified guide with the City of London Corporation.
Associate Director Strategic Communications
Claire Boxall MCIPR
Claire has over 15 years’ experience in senior communications and public relations role, including ten with a south-east based housing association. She is as adept at corporate branding and strategic communications as she is at customer engagement and award submissions. She has considerable experience in not-for-profit organisations as an employee, trustee and volunteer; through this she is passionate about good governance. Claire works with 4i Solutions as an Associate, helping facilitate conferences, deliver workshops, design strategic communication plans and generally brings creativity and inclusivity to all she does.